Skills for Security
who is this course for?
Conflict management training is required in security roles to help staff to safely and effectively manage aggressive and challenging behaviour.
Conflict management course content
The training focuses on personal safety and conflict resolution in your working environment.
The learning includes:
- health and safety responsibilities;
- employer policy and guidance;
- identifying flashpoints;
- proactive service delivery;
- risk reduction;
- verbal and non-verbal communication;
- calming skills;
- managing incidents
- post-incident considerations.
Skills for Security Disengagement Skills
Skills for Security Holding Skills
Physical intervention course content
Physical intervention skills may be needed in some workplaces to manage challenging behaviour safely. Maybo's physical intervention skills are based on natural movements that do not rely on strength or aggression. These non-violent skills have been legally and medically reviewed and have earned considerable credibility across different sectors.
This module based training varies from disengagement tactics to more advanced rescue techniques, escorting methods through to holding skills. Throughout the course we will examine:
- The requirement to use non-physical skills as far as possible
- The law in relation to 'reasonable force' and 'self defence'
- The value of assessing a situation before intervening
- Using physical intervention as a last resort
- Possible medical implications
- The potential legal implications of the techniques
- Disengagement techniques
- Escorting and guiding skills
- Holding skills