Links
Conflict management
can be used to achieve consensus among individuals and groups and it can increase your understanding of differing points of views. 
Workplace Conflict
Prevent & manage interpersonal
difficulties in your organisation.
www.cic-eap.co.uk
City & Guilds 1886
Conflict Management Trainers Course
3 Days £420, Regular Courses
www.WilplanTraining.co.uk