Working Alliance (WA)
What is it
Refers to the nature, level and quality of interaction and collaboration between the trainer and the learner. At least three factors are important for the strength of the working alliance.
- The first is associated with the bond that is established between the learner and trainer – this we call orientation to people;
- The second factor relates to the learning climate that is established through issues associated with respect, equality and involvement – this we call climate; working relationships
- The third factor is associated with the underlying professional and ethical principles and values that motivate the trainer and are considered critical for transforming delegates and achieving the training objectives and outcomes.
Why is this important?
The stronger the working alliance the more positive the outcomes of training will be.
WA1: Orientation to People
- Trainer makes learners feel comfortable and at ease both by what they say and do (i.e. welcoming learners into the classroom, smiling at delegates, etc)
- Trainer is approachable, speaking with learner in an informal and supportive manner; sometimes using humour in a way that supports interactions and engagement
- Trainer is eager to make learners feel safe and remove any anxiety about the training by taking the time to discuss what the training involves
WA2: Climate: Working Relationships
- Trainer fosters ownership in learners through examining learner needs during training and demonstrating how the training will address these needs
- Trainer considers delegate knowledge and experience to be integral for the success of the training involving all learners and treating them as equals
- Trainer is willing to share their knowledge and experiences and does not use knowledge in a way that fosters a power imbalance between learner and trainer
WA3: Principles and Values
- Trainer approaches the training with the health and safety of the learner, client and organisation in mind
- Trainer focuses on the primary prevention of incidents and stresses the importance of rapport building and effective communication and considers physical interventions as a last resort
- Trainer had a genuine desire to make a difference to individual and organisational practices with respect to tackling work-related violence